Refund and Returns Policy

Refund and Returns Policy

Last Updated: March 1, 2025

At Cafés de PR LLC, we are committed to providing our customers with high-quality Puerto Rican coffee and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Refund and Returns Eligibility

To be eligible for a return or refund, your item must meet the following conditions:

The request must be made within 14 days of receiving your order.
The item must be unused, unopened, and in its original packaging.
Proof of purchase is required (order number or receipt).
Perishable items such as coffee beans, ground coffee, or any food products cannot be returned once opened.

Non-Returnable Items

Opened or partially consumed coffee products.
Gift cards.
Discounted or clearance items.
Custom or personalized orders.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at Ventas@cafesdepr.com within 48 hours of delivery with the following information:

Order number.
Clear photos of the damaged or incorrect item.
A brief description of the issue.

We will review your request and, if approved, offer a replacement, store credit, or refund.

How to Initiate a Return

To start a return, please email us at Ventas@cafesdepr.com with your order details and reason for the return. If your return is accepted, we will provide instructions on how and where to send your package.

Refund Process

Approved refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
Shipping costs are non-refundable unless the return is due to an error on our part.
Customers are responsible for return shipping fees unless the product is defective or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details and photos of the issue.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account or payment method again.
Contact your bank or credit card provider, as processing times may vary.
If you still have not received your refund after 10 business days, contact us at Ventas@cafesdepr.com.

Contact Us

For any questions about our Refund and Returns Policy, please contact us at Ventas@cafesdepr.com or visit our website at www.cafesdepr.com.

Thank you for shopping with Cafés de PR LLC!